General Terms And Conditions Of Sale
Article 1 – Purpose
These general terms and conditions of sale apply without restriction or reservation to all online sales offered by the company DSP International s.à.r.l. on the website www.initialsclub.com (hereinafter: the "Site"). These general terms and conditions aim to define the terms and conditions of sale and delivery of Products, as well as to define the rights and obligations of the parties in this context.
Article 2 – Seller's Identity and Contact
The Site is published and operated by the company DSP International s.à.r.l. The Company can be contacted at the following address: DSP International s.à.r.l., 13 Avenue Lou Hemmer, L-5627 Mondorf-les-Bains. Email address: email@example.com
Article 3 – Definitions
In these legal notices, the following words and expressions have the meaning attributed to them below: GENERAL TERMS AND CONDITIONS OF SALE: these conditions set out from article 1 to 19.
DSP International s.à.r.l.: SITE: the platform published and operated by DSP International s.à.r.l. to sell its products, accessible at the following URL: https://initialsclub.com. VISITOR: a natural person who is connected to the site and who consults it. BUYER: A natural or legal person who orders via the site. ACCOUNT: the personal profile of a buyer created when they register on the site. CONTENT: set of information accessible on the site by a visitor. PERSONAL INFORMATION: information that allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom they apply.
Article 4 – Characteristics of Products
Before any order, the Company recommends that the Buyer familiarize themselves with the instructions for use and contraindications of each Product they wish to order on the Site. The Company is not responsible and cannot refund the Product in case of allergy to any of the components displayed on the Site. The labeling and advertising of all Products sold comply with the standards in force in French territory and Community legislation. The Company recommends that the Buyer strictly adhere to the instructions for use, precautions for use and contraindications of the Products, as stated on the Site. The Products are offered for sale subject to availability. Photographs, representations, and descriptions of Products on the Site are as accurate as possible. They only bind the Company for what is specifically indicated.
Article 5 – Acceptance of General Terms and Conditions of Sale
The Buyer declares, prior to their order, that they have full legal capacity, enabling them to commit themselves under these general terms and conditions. Their acceptance of these is materialized by checking a box in the order form. This acceptance can only be full and complete. Any acceptance subject to conditions is considered null and void. The Buyer who does not accept to be bound by these general terms and conditions must not place an order on the Site.
Article 6 – Orders
6.1 Order Placement
To place an order, the Buyer must select the Products of their choice and place them in their cart. They can access the summary of their cart at any time as long as the order is not definitively validated and can correct any errors in the information entered. As part of their order, the Buyer is invited to provide their contact information for delivery and billing purposes. They must fill in all fields marked as mandatory in the form provided for this purpose. Orders that do not contain all the required information cannot be validated. The Buyer guarantees that all the information they provide in the order form is accurate, up-to-date, and sincere, and is not misleading. They are informed and accept that this information serves as proof of their identity and commits them as soon as it is validated.
6.2 Account Creation
At the end of their order, the Buyer is offered the possibility to create an account through a third-party account or by entering a password (hereinafter: the "Account"), which allows the Buyer, during their subsequent orders on the Site, to access an order form pre-filled with the contact information they provided. They agree to update this information in case of any changes (in particular: change of address). The Buyer is responsible for maintaining the confidentiality of their password. They must immediately contact the Company at the coordinates mentioned in Article 2 of these if they notice that their Account has been used without their consent. They acknowledge the Company's right to take all appropriate measures in such a case.
6.3 Order Confirmation
At the end of their order, the Buyer receives an order confirmation by email. The Buyer must ensure that the contact information they provided during their order or when updating their Account is correct and allows them to receive the order confirmation email. In the event of non-receipt, the Buyer must contact the Company at the coordinates mentioned in Article 2. The Company recommends that the Buyer keep the information contained in the order confirmation. The order and its confirmation are considered received when they can be accessed by the parties to whom they are addressed.
Article 7 – Prices
Unless otherwise stipulated, all Prices indicated on the product pages of the Website or indicated by the Customer Relations Service are in euros, including Luxembourg VAT, excluding delivery charges, as well as all other taxes. The applicable currency will be updated according to the shipping destination after you have provided us with the delivery address. In the context of an online order, the sale prices of the Products are indicated on the Site. They are indicated in euros, all Luxembourg taxes included. They do not include any delivery costs that may apply to the Products shipped, charged in addition to the price of the purchased Products. The amount of the applicable delivery costs will be indicated before the Buyer validates the order. For products shipped outside the European Union, the price will be invoiced after deducting VAT. Note: Outside the European Union, customs duties or local taxes may be levied and may be billed to the Buyer upon receipt of the package, in addition to the price paid to the Company. These duties and taxes, the amount of which the Company cannot determine in advance and which it cannot therefore inform the Buyer before their order, remain the responsibility of the Buyer, who is solely responsible for the proper performance of any declarations and/or formalities relating thereto. The Company reserves the right to modify prices and delivery costs at any time and without notice. The applicable price is the one displayed on the Site at the time of registration of the Buyer's order.
Article 8 – Payment Terms
The full price of the Products and applicable delivery charges are payable upon ordering. Payment can be made online: - by credit card - by PayPal, - or by any other means that will be offered on the Site at the time of the order. The Buyer guarantees to the Company that they have the necessary authorizations to use the chosen method of payment. The Company reserves the right to suspend or cancel any order and/or delivery in case of non-payment of any sum that would be due by the Buyer, in case of payment incident, or in case of fraud or attempted fraud. Penalties in an amount equal to one and a half (1.5 times) the French legal interest rate are automatically applicable to unpaid sums upon notification of bank payment rejection.
Article 9 – PROPERTY RESERVATION
The Company retains full ownership of the Products sold until full payment is received.
Article 10 – Delivery
10.1 Product deliveries are made to the address indicated by the Buyer during the order process as the "delivery address" (which may be different from the billing address). Deliveries are accompanied by a proper invoice.
10.2 Different delivery methods may be possible, depending on the categories of Products, their dimensions, and their weight. The Buyer is informed during their order of the possible delivery methods for the ordered Product(s) and the corresponding fees for each of these methods. The Buyer must select the desired delivery method and provide all the necessary information for the effective delivery of the Product according to this method.
10.3 A delivery deadline is indicated to the Buyer in the confirmation email of their order (this delivery usually takes place within 15 (fifteen) working days following the order, unless otherwise stated in the confirmation email). In the event of a delay of more than 30 (thirty) days compared to the delivery date indicated in the order confirmation email, not justified by force majeure, and in the absence of receipt of the Products, the Buyer may terminate their order by registered letter with acknowledgment of receipt sent to the address mentioned in Article 2 and obtain a full refund of the sums paid within 45 (forty-five) days, excluding any other compensation. In the event of delivery of the ordered products, the Buyer must return the said Product in its original packaging unopened and without any damage to the Company to obtain a full refund.
10.4 The Buyer is informed as soon as possible in the event of unavailability of the ordered Product. They can then obtain a full refund of the sums paid within 30 (thirty) days, excluding any other compensation.
Article 11 – Right of Withdrawal and Return and Refund Conditions
11.1 Right of Withdrawal
The Buyer has a period of 14 (fourteen) clear days from the date of receipt of the ordered Products to withdraw without having to justify reasons or pay penalties. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the goods; or in the case of multiple Goods ordered by the Customer in one order and delivered separately, the day on which the Customer or a third party other than the carrier and designated by the Customer physically takes possession of the last good; in the case of delivery of goods consisting of multiple lots or pieces, the day on which the Customer or a third party other than the carrier and designated by the Customer physically takes possession of the last lot or of the last piece. They must contact the Company by registered letter with acknowledgment of receipt at 13 Avenue Lou Hemmer, L-5627 Mondorf-les-Bains, Grand-Duchy of Luxembourg to inform them of their intention to exercise their right of withdrawal. The letter must mention: the order number, the name of the Buyer, the date of the order, and the reason for the withdrawal.
11.2 Return Conditions
The Buyer will then return the Products to the Company by any useful means. Products must be returned to the Company in their original packaging, with all their accessories, without any trace of use. They must be accompanied by a copy of the corresponding purchase invoice. The returned product must be in its original condition, without any signs of wear.
The Buyer will be refunded as soon as possible and no later than 30 (thirty) days following the date of receipt of the returned Products, the full amount paid for their order. The refund is made no later than 30 (thirty) days after the receipt of the returned product by bank transfer to an account in the name of the Customer who placed the order. Transfers to a bank account in the name of a person other than the one who placed the order will not be possible. No order cancellation can take place outside the exercise of the right of withdrawal according to the above modalities. In the case of returning a product for a refund without reason, return costs are borne by the Buyer. When a product that has been returned does not meet the required conditions for return, a refund will not be made. The product in question will remain the property of the Buyer and will be returned to them after payment of the reshipping costs. All returns will be subject to rigorous control by the Company to ensure that the returned Product complies with the above requirements. If the returned Product does not meet the standards, the Company will refuse the return, and the Product will be returned to the Buyer at their expense, i.e., cash on delivery, giving rise to no refund of the product.
Article 12 – Legal Guarantees
The Buyer benefits from the legal guarantees of non-conformity as well as hidden defects of the sold item. If the Buyer finds that the Product delivered to them is defective, non-conforming, or damaged, they must inform the Company at the coordinates mentioned in Article 2 of these general terms and conditions of use, indicating the nature of the defect, non-conformity, or damage observed. The Company will organize with its chosen carrier the terms of the return, which it will inform the Buyer of by any useful means. The Company will bear the costs of this return. The Products must be returned to the Company imperatively in their original packaging, with all their accessories. They must be accompanied by a copy of the corresponding purchase invoice. Returns of Products not complying with the above-described procedures cannot be taken into account. The Company will carry out the necessary checks and will propose to the Buyer the repair or replacement of the Product if possible. If the repair or replacement of the Product is impossible, the Company will reimburse the Buyer for the full amount paid for their order.